Delivery Information
Mail Order Delivery Explained
Mainland UK delivery
UK Highlands & Islands delivery
Northern Ireland, Republic of Ireland, EU and the Rest of the World delivery
Delivery policy
Mainland UK delivery
We offer 2 main delivery services for mainland UK addresses: Standard and Express. Orders need to be received by 12noon in order to go out the same day as our carrier collects just after midday.
We despatch standard delivery orders Monday-Wednesday and Express delivery orders Monday-Thursday. If your order is received after 12noon on a Wednesday for standard delivery or after 12noon on a Thursday for Express delivery then your order will not be despatched until the following Monday. Otherwise it is likely your order will get caught in transit over the weekend, which we try to avoid.
If you have any query or require delivery on a particular day then please do call first to check or select this day as you place your order online. There are sometimes circumstances when mail order is suspended or delayed, in these instances we will try to email you with a confirmation of when the delivery is expected.
For small items we may able to send by Royal Mail at a reduced cost. Call to enquire or select the “Small Postage” option for those items that qualify.
Any refunds available for late or non-delivery of orders is at the discretion of Burnham Nurseries Ltd depending on the circumstances.
Standard Delivery £11.99
2-3 days service, despatch days Monday to Wednesday.
Express Delivery £14.99
1-2 days service, despatch days Monday to Thursday. Ideal to minimise time in transit.
Before Noon Delivery £19.99
Before noon next day delivery, despatch days Monday to Thursday.
Saturday Delivery £25.99
Despatch days Thursday or Friday.
Compost:
Where 20L and 60L bags cannot be sent with plants they need to have a separate £11.99 delivery charge, per bag.
UK Highlands & Islands delivery
There are surcharges applied to certain postcodes around the UK. This includes the Highlands & Islands of Scotland, the Isle of Man, The Isles of Scilly and the Isle of Wight.
Highlands & Islands of Scotland £25.99
2-3 days service, despatch days are Monday and Tuesday.
See the chart below for the postcodes that
this charge is applicable to.
Isle of Man £25.99
3-4 days service, despatch day is Monday. Applicable to all Isle of Man postcodes.
Isles of Scilly £25.99
3-4 days service, despatch day is Monday. Applicable to all Isles of Scilly postcodes.
Isle of Wight £14.99
2-3 days service, despatch days are Monday to Wednesday. Applicable to all Isle of Wight postcodes.
Northern Ireland, Republic of Ireland, EU and the Rest of the World delivery
Post Brexit there are now CITES permits and Phytosanitary Certificates that need to be obtained in order to trade with many orchids out of mainland UK and the high cost of these is extremely prohibitive to our customers.
A Phytosanitary Certificate is required and is issued by a Plant Health Inspector which costs £76.00.
CITES permits are also required and these are £90 per genus. Phalaenopsis, Dendrobium, Vanda and Cymbidium hybrids are exempt from CITES.
For more information see the following websites:
https://www.gov.uk/guidance/export-plants-and-plant-products-from-great-britain-and-northern-ireland
https://cites.org/eng/parties/country-profiles/gb
https://www.gov.uk/guidance/cites-imports-and-exports
Delivery Policy
The address you give on your order is the address we will despatch your order to, so please make sure the address you enter is correct. If you need to change the address please contact us as soon as possible as we will need to know before your order is sent.
If you request for your parcel to be left or delivered to a neighbour because you won’t be in to receive it yourself, then please be certain it is a safe place as we cannot accept liability if your order is lost, stolen or damaged after it has been delivered. Responsibility for your parcel will be transferred to you once your order has been delivered.
We will aim to despatch your order as soon as possible unless you have requested a specified delivery date. We will then aim to get it delivered as close as possible to that date. However we do not like to have orchids in transit over the weekend so if you have requested delivery on a Monday or Tuesday we may have to get it to arrive the Thursday/Friday before.
If your parcel has been delayed please get in contact with us directly as soon as possible, so we can work to resolve the problem. Any refunds available for late or non-delivery of orders is at the discretion of Burnham Nurseries Ltd depending on the circumstances.
We understand that our shipping costs are higher than other companies, however this is mainly due to the size, shape and weight of the parcels we send out. We use a lot of recyclable packaging in order to keep your order as safe as possible in transit which is also partly included in the cost. We do not make money on our shipping costs.